Scoro’s Onboarding Expert’s Thoughts on Change Management
Post author: Inkeri Parman
Scoro’s mission is simple – we want to help businesses bring structure to their work. For this, we have created the most comprehensive business management solution that helps to streamline work and eliminate routine tasks to ensure your business runs as efficiently as possible.
As a consultant in Scoro, I spend a lot of time talking to business representatives wanting to have a more efficient way to manage their business and projects. Unfortunately, I have seen many companies turn away from our product because of the fear of discomfort that comes with implementing a new system. Naturally, implementing any change in your workplace can seem like a daunting task. However, the benefits are immense. As such, I would like to offer some advice on how to get your employees on board.
1. MOST PEOPLE DON’T LIKE CHANGE… AT FIRST
Most people are not big fans of change. With change comes inconvenience, and people are always anxious about replacing old habits with new ways. In this light, it’s not surprising that the initial reaction to change is more often a straightforward “no”. Having such knowledge from the get-go can help you overcome this first hurdle.
2. EVERYONE AGREES THAT THINGS COULD BE IMPROVED
While people don’t like change, they still believe there is room for improvement in their workplace. A prevalent theme across different businesses is related to time and energy management. People tend to be too busy, spend too much energy on mundane tasks or feel there is not enough time to focus on innovation. Therefore, acknowledging there is a better way of doing things makes people more open to change.
3. CLEAR COMMUNICATION IS THE KEY
Make sure every person on the team gets enough information. The more people know about the change process, the less likely they are to be in opposition. Also, create a space for everyone to ask questions and express their worries. If you notice some people are still in strong opposition, talk to them individually. People tend to be more constructive in personal meetings.
4. OFFER SUPPORT THROUGH THE DEPRESSION PHASE
Most change management theories describe a phase called depression or chaos that follows immediately after starting to use the new software. Let others know that you understand the first days or weeks using the system can be difficult. Make sure people receive adequate training and provide support to their questions and emotions.
5. CELEBRATE SHORT-TERM WINS
Appreciating little improvements is an essential part of any complicated process. A good practice is to bring out the benefits you are already gaining thanks to the new system, like saving time or having a better overview of things.
Above all, remember that any change will inevitably require time and patience. You have made a calculated decision and worked hard on the change management process – don’t be too quick to dispose of that. Even more, the adjustment period will lead to a point where you reach even higher efficiency and happiness than your previous status quo.
Now that you have an idea on how to implement any change in your workplace more successfully, perhaps you also want to improve your business workflow. If you are interested in learning more about Scoro, come visit us at Stand MB 18 for a free trial or demo.
On 6 March at 11:10, I will also give a talk on ‘Emerging Trends in Project management for 2019’. See you at the Marketing Tech & Effectiveness Stage!