Chris is Head of Customer Marketing at John Lewis where he is responsible for customer insight, CRM & loyalty and local marketing.

In just 3 years he has delivered a new consumer segmentation which is driving John Lewis’ strategy and growth, and has designed, launched and led my John Lewis, the brand’s customer membership programme which has nearly 1.5 million members, generating significant incremental sales.

Prior to John Lewis, Chris has held a wide range of consumer marketing roles at RAC, Aviva and T-Mobile.  He has recently completed the Marketing Society’s Marketing Leaders Programme.

Richard Ellwood is Head of Audience Strategy, The Walt Disney Company EMEA. Richard is responsible for setting the mid-long term strategy for Disney based on how all different audiences think, feel and behave – delivering the optimum Disney product, content and services to the most relevant audience.  This role sees Richard consult closely with the marketing, studio, retail, partnership & franchise teams to deliver an audience led strategy.

Previously, Richard headed up Consumer Insights for EMEA delivering qualitative and quantitative insights that are still widely used to develop marketing, scheduling, online and merchandising decision making across Europe.

Richard has nearly 15 years’ experience in the media, retail and telecoms industry at both an agency level and client side, including almost a decade dedicated to understanding and consulting on audience needs and business challenges across growth and saturated markets for two multi-national global brands.

Previously, Richard worked at Vodafone UK where he managed brand and marketing research plus successfully established a quantitative and qualitative employee research programme.

Claire is a strategic digital leader who has worked in the industry for over fifteen years, in sectors as diverse as travel, the civil service, charity and financial services. In 2015 she was recognised in The Drum’s annual ‘Digerati’ list as the 45^th most influential individual in the UK digital industry.

She is currently leading a digital transformation programme at Marie Curie, the charity that cares for people living with a terminal illness, and their families. She is an advocate of Scrum and enjoys building and leading teams. She is well-known for using cake analogies to explain pretty much everything, especially budgets!

Nikki Lambert is Spotify’s Senior Director of Marketing – International. She is responsible for leading Spotify’s consumer-facing marketing efforts across all of Spotify’s European and Asian markets; including driving the company’s strategic marketing direction, executing and amplifying partnerships and paid media, as well as delivering new market launches worldwide. 

Prior to joining Spotify in 2011, Nikki spent over ten years working across various divisions of the Virgin Group in a number of diverse roles, initially at Virgin Mobile in customer service and later marketing, then at Virgin Media, and latterly at Virgin Management, where she was the Brand lead within the Media and Telecoms investment team - the highest performing business unit within the Virgin Group. 

Nikki is a dedicated summer festival attendee, and considers herself to be Spotify’s biggest Discover Weekly fan. 

Isabel Massey leads Diageo Europe’s Media and Futures team, setting the strategic direction of Diageo’s media and bringing it to life in activation across Europe. 

Isabel tasks herself with seeking out the most innovative media solutions to answer our business challenges, leading us to install footfall sensors in bars linking to Pimm’s OOH, deliver geo-targeted Guinness ads with map extensions to guide people to nearby pubs to watch the rugby, and create beautiful Instagram video formats for Ciroc. 

Katy is Head of Customer Experience at Carphone Warehouse & Currys PC World. Prior to this role Katy has worked in customer experience roles in Barclays and Philips.

She is an evangelist of Design Thinking and applying this to customer experience problems.

She has an MBA from Imperial College where she learnt that decisions should be data driven and design led.

Jo Moore is the Worldwide Brand Marketing Director at Lenovo. Jo is a brand, advertising & communications leader with 20 years global & domestic experience working in multi-national & innovative creative agencies and more recently in-house in the consumer tech industry driving brand & marketing strategies.

Previous to her role at Lenovo, Jo has worked at companies such as Ogilvy & Mather, McCann Ericson & TBWA.

Anastasia Roumelioti is Head of Marketing at Hawes and Curtis. Her main responsibilities include; leading advertising campaigns and strategic brand direction and positioning. Anastasia is the Project Leader for the company’s retail and online integration; achieving single customer view and omni-channel marketing focus and loyalty. 

Prior to her role at Hawes and Curtis, Anastasia has worked in marketing and brand communications for companies such as Proctor & Gamble and Bet Trade Ltd.

Dean has been in marketing for 16 years gathering a range of experiences and skills in global and local marketing roles leading brand, marcoms, sponsorships, brand partnerships, insight and CRM for a range of consumer brands including the Virgin Group, Virgin Active, Sony, Nokia and Britvic Soft Drinks.

His most recent focus has been on establishing how to assimilate and leverage a range of data sources to lead strategic marketing plans and inform the development of strong member journeys whether they are in or out of the club to add value for customers and drive positive business change.